Associate Customer Communications Specialist

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Location: Harrisburg
Status: Full Time
Salary: $10.66
Close Date:

Job Description:

Interfaceswith customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns.

Investigate, analyze, and resolve outstanding issues to achieve customer satisfaction; takes responsibility for following through and bringing outstnding issues to closure. Completes limited transactions including simple adjustments.

Maintains complete and accurate documentation of all customer interactions.

Demonstrates responsiveness and a sense of urgency when dealing with customers.

Maintains production and phone quality standard.

Proactively takes responsibilty for own self-development.

Demonstrates professionalim and presents a positive image of the company when interacting with customers.

Supports individual and team goals and initiatives; accepts ownership for individual results.

Performs other duties as required.

CONTACT INFORMATION:

Job Code:
E-mail: v.fleming@apersonnelconnection.com
Website: http://apersonnelconnection.com